Comprehensive Return & Warranty Policy

At BangVAPE Europe, our global mission is to deliver high-quality, extremely cost-effective, and revolutionary multi-flavor disposable vapes. Because we oversee the manufacturing process and dispatch directly from our Central European Warehouses, we stand confidently behind the quality of every single device. We have established this comprehensive Return and Warranty Policy to protect both our retail customers (veteran vapers) and our large-scale B2B wholesale partners.

1. The 30-Day "Risk-Free" Return Window (Unopened Items)

We understand that business plans change or you may have ordered the wrong flavor profile. We offer a 30-day return policy from the date of delivery.

• To be eligible for a standard return, your item must be unused, fully sealed in the original factory packaging, and in the exact same condition that you received it.
• For hygiene and safety reasons, we cannot accept returns on any electronic cigarette that has been opened, unsealed, or puffed, unless it is deemed a manufacturing defect.

2. B2B Wholesale Warranty & Defect Claims

We value our B2B distributors. While our factory defect rate is exceptionally low (below 1%), we acknowledge that in mass production of high-puff devices, isolated issues can occur.

• Dead on Arrival (DOA) / Auto-Firing / Battery Failures: If you receive a batch with defective units, please document the issue with a clear video showing the device malfunctioning and the serial/batch number on the packaging.
• Wholesale Resolution: Contact your dedicated VIP Account Manager via WhatsApp (+8615336974054). Upon verification of the defect, we will issue replacement units in your next wholesale order or provide a proportional credit refund. We do not require you to ship single defective units back to our European warehouse, saving you time and logistics costs.

3. How to Initiate a Return or Claim

To ensure a smooth process, please follow these steps:

4. Refunds Processing

Once your return is received and inspected at our EU warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment or bank transfer within a certain amount of days.